Making Your House Into Your Home
Shipping Information

All of our products are shipped from variety of distribution centers throughout the United States, so freight charges can and will vary.

  1. Standard UPS or FedEx Ground: Ship time is indicated on each page next to the model number. Standard deliveries cannot be shipped to a P.O. Box. The orders are shipped Monday through Friday only. Once you receive your order, please inspect it for damages or defects. Should your item be defective or damaged in any way, please call our customer support at 1.877.275.9111.
  2. Freight Deliveries: If your order will be shipped via freight, a representative from the freight company will contact you by phone to arrange for delivery. The delivery will be arranged within a specific 4-hour time period. Please be aware that freight deliveries are to the curbside only. We make every possible effort to minimize damage and defect to the products.
    • When you receive your order, make an immediate visual inspection of the cartons for possible damage. If the carton is dented, note "Damaged" (if inspected) or "Possible Internal Damage" on the Bill of Lading instead of signing for the product.
    • Do not sign for a shipment as in good condition if it is not or if you did not open and physically inspect the product itself. DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE PHYSICALLY INSPECTED IT. This will allow you the chance to refuse the item if it is damaged or defective. Should you not have time to inspect it, please sign the receipt as 'uninspected' instead of using your signature. By applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, you must file the claim with the freight company, as we will have no recourse with the carrier if the item has been accepted with your signature.
  3. White Glove Delivery: White Glove delivery provides in-home placement of large items. The Silver service (free) includes delivery into room of choice, up to two flights of stairs, no unpacking, no assembly, no debris removal. The delivery window is typically 14-21 days. This includes transportation of your shipment to a local delivery agent who will contact you to schedule a mutually convenient delivery time within a 4-hour window. Please inspect the packaging as well as your items before signing the Proof of Delivery receipt. Note any damages on the receipt or write Refused Due to Damage if you are refusing a delivery. This is important so the credits and claims can be made if necessary.
    • Upgrades to Gold or Platinum delivery service are available (where specified) for an extra charge. Gold Service includes inside placement, two flights of stairs, unpacking, debris removal, and setup limited to 15 minutes (no usage of tools).
      • Platinum Service includes inside placement, two flights of stairs, unpacking, debris removal, and light assembly limited to 30 minutes (with tools)
  4. Shipments Outside of the Contiguous United States: For deliveries outside of the contiguous United States, such as Alaska, Hawaii, Canada or Puerto Rico, additional shipping costs will be incurred. When we receive your order, we will obtain a shipping quote and inform you of the costs so that you can review your order before it is processed or charged to you. Some vendors may not ship outside of the contiguous United States, in which case, you will be notified via e-mail.
  5. International orders are not accepted.